Will your organization make one of the 10 most common errors that companies make when facing a crisis?
Whether a company survives a crisis with its reputation and operations intact is determined less by the severity of the crisis than by the timeliness and quality of the company’s response.
This Best Practice Guide focuses on the ten common organizational responses to crises that interfere with an institution’s ability to protect its reputation and operation. All ten, which serve as common denominators for how institutions behave under stress, have the effect of indulging executives’ emotions and avoiding difficult – but inevitable – business decisions. The Best Practice Guide identifies patterns of behavior and techniques for intervening when the patterns lead to reputational and operational harm. It also focuses on techniques for redirecting executives’ energies to solving the real problems, not just the symptoms of the problems, and for acting quickly to protect reputation. 41 pages.
M-3 Avoiding Crisis Mis-Steps